Welcome to FixandKlint Egypt (“we,” “our,” “us,” or “FixandKlint”). We are committed to providing quality products and ensuring customer satisfaction. This Refund and Returns Policy outlines the procedures for requesting refunds and returns for nicotine pouch products purchased through our website (www.fixandklintegypt.com).
Refund Eligibility :
- Refunds are available for nicotine pouch products purchased directly from our website within 14 days of the original purchase date.
- The product must be unused, in its original packaging, and in the same condition as received.
Refund Process:
- To initiate a refund, please contact our customer support team at customer_support@fixandklintegypt.com with your order number and a brief explanation of the reason for the refund request.
- Once your request is received and approved, we will provide instructions on how to return the product.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the product is defective or the return is a result of our error.
Refund Processing Time:
- Refunds will be processed within 7-10 business days of receiving the returned product.
Replacement or Refund:
- Based on the nature of the issue, we will either replace the product or issue a refund once the returned item is received and inspected.
Contact Information:
For any questions or concerns regarding refunds and returns, please contact us at customer_support@fixandklint.com.