Welcome to Fix & Klint Egypt (“we,” “our,” “us,” or “FixandKlint”). We are dedicated to protecting the privacy of our users and handling their personal data in compliance with applicable data privacy laws. This Privacy Policy outlines how we collect, use, and process personal data obtained from users visiting our website (www.fixandklint.com) and utilizing our services (referred to as “Services”). By using our Services, you acknowledge and agree to the terms described in this Privacy Policy. We do not knowingly collect, maintain, disclose, or sell personal information about users under the age of sixteen (16). If you are under 16, please refrain from using our Services.

If you are under 16 and have used our Services, kindly contact us at the email address provided below so that we can delete your personal information. If you use our Services for personal use, you are considered the “User,” and under the General Data Protection Regulation (“GDPR”), we are the data controller.

Information We Collect and How We Use It

As a User, we collect and process your personal data to fulfill our contractual obligations, enhance our products and Services, and address our legitimate interests related to the Services. This may include confirming your identity, providing customer support, managing your account, and invoicing you. The information we collect may include:

  • Name
  • Shipping information
  • Email address and phone number
  • Payment and billing information
  • Order handling information

If you have provided consent, we may also use your email address to send you informative and promotional materials, such as newsletters and advertisements. You can unsubscribe from these communications at any time.

We may use cookies and similar technologies to collect data on your device, preferences, website interactions, and other information for analytical, marketing, and targeting purposes. Learn more about our use of cookies on our website.

For network security and service improvement, we collect technical usage data, including how and when you access your account, device and browser information, and IP address.

Sharing Personal Data with Third Parties

To provide our Services, we collaborate with Third Party Service Providers with whom we share personal data. These providers include hosting services, manufacturing services, communication services, billing and payment processors, fraud detection services, and others. We only share data with Third Party Service Providers committed to complying with relevant data protection laws.

In certain circumstances, we may share information with third parties to comply with legal requirements, protect our lawful interests, or in the event of a business transaction.

Retention Periods

We retain your personal data as long as you have a FixandKlint account or as long as there is a legal basis for processing. For example, if you unsubscribe from marketing emails, we cease processing data for such purposes. If you terminate your relationship with us, we may retain copies of your data to comply with legal obligations, resolve disputes, prevent fraud, and protect our legitimate interests.

Data Subject’s Rights

If you are in the European Economic Area or the United Kingdom, you have rights regarding your personal data. You can request access, correction, deletion, or restriction of your data. You also have the right to object to processing under certain circumstances. If you believe we have unlawfully processed your data, you can file a complaint with us or your data protection supervisory authority.

Information Security

We implement organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage you to safeguard your data, use strong passwords, and limit access to your account.

International Transfers of Data

Your information may be transferred or accessed by our parent company in Sweden, affiliate companies, subsidiaries, and Third Party Service Providers globally. We take necessary measures to ensure adequate protection, including using the European Commission’s Model clauses for data transfer when required.

Privacy Policy Changes

Any changes to this Privacy Policy will be posted on this page. We recommend checking this page periodically.

Contact Information

For questions or concerns about your personal data or this Privacy Policy, contact us at info@fixandklint.com.